TERMS & CONDITIONS

Hoop Heroes Basketball Ltd

Membership Agreement

Date Modified:

19/03/2024

Welcome to Hoop Heroes Basketball Ltd. (HHBL)!

By enrolling your child in our program, you agree to the following terms and conditions of membership:

Monthly Membership Payments

Fees: Membership fees are payable by automatic recurring card payment, with a one-month notice required for cancellation. All membership fees are to be paid in advance on the first of each month. We do not have an option to pay by direct debit, bank transfer or cash. Not all payment card types may be accepted.

Understanding Your Monthly Payments

Our billing is structured to spread the cost of your child's membership evenly across the year, ensuring a consistent monthly fee that remains the same, even when classes are not in session during the holidays. This approach simplifies budgeting for families and provides a steady revenue stream that allows us to maintain the highest quality program.

Pro-Rated Payment Structure

Class cost £152 per term based on our “standard” membership (for 1 class per week in term time only) There are 3 terms per year £152 x 3 = £456 annual cost. £456 divided monthly by 12 = £38 a month for 12 months.

This fee accounts for all scheduled classes throughout the year, including periods when sessions may not occur due to school holidays. We endeavour to provide a minimum of 39 sessions per year ( 1 per week to coincide with the 3 x 13 week school terms). If for any reason we are forced to cancel these sessions we will offer either a make up session outside of term times, an alternative nearby venue or in some cases a refund or credit for cancelled classes.

Continuous Payment: It's crucial not to cancel your direct debit during summer, Christmas, and Easter holidays. Although classes may pause, the membership fee covers the program's year-round expenses and ensures your child's place is secured.

Cancellation and Re-enrollment Fees: Cancelling your payment during these breaks without prior notice will result in a re-enrollment fee being charged. Members returning after a break without maintaining their payments will be liable for back payments plus the re-enrollment fee.

Maintaining Membership: Regular payments guarantee your child's continued enrollment in our program. Due to high demand and limited spots, failing to keep up with payments could result in losing your child's place to another family on our waiting list.

Notice Period: We require one month's notice before any changes to your payment arrangements are made. If you have questions or need further clarification, please reach out to us at basketball@hoopheroes.co.uk

Missed Payments: If a payment fails due to insufficient funds or bank errors, we will attempt to resolve the issue promptly. Continued payment issues may lead to membership cancellation, and re-enrollment will be subject to availability and may include additional fees.

Payment Changes: Any changes to your payment amount (due to fee increases, shop purchases, etc.) will be reflected in the following month's billing cycle.

For any inquiries regarding billing or your subscription, please contact us by emailing

basketball@hoopheroes.co.uk

Liability and Waiver

Activity Participation: By participating in HHBL activities, parents and guardians acknowledge the physical risks associated with sports. While HHBL coaches and staff take precautions to prevent accidents, they cannot be held responsible for injuries or losses.

Medical Treatment: In case of an emergency, HHBL staff are authorized to administer necessary care or medical treatment until parents can be contacted.

Photo and Video Consent: HHBL may take photographs and videos for promotional purposes. If you do not consent to this, it's your responsibility to opt-out via the member's area.

Health Concerns: If your child is unwell, please keep them at home to prevent spreading illness.

Member Code of Conduct and Expectations

Respect and Behavior:

All members must use appropriate language and show respect at all HHBL sessions and events. Bullying or inappropriate behavior is not tolerated.

Care for Facilities and equipment:

Respect and care for the venues HHBL uses and the equipment provided, ensuring no damage is caused to the property or equipment.

Positive Attitude:

Members are expected to come to practices with a positive attitude, listen to and follow the guidance of our coaches, and work diligently towards achieving their goals.

Sportsmanship:

Display good sportsmanship at all times, respecting teammates, coaches, and opponents alike. This includes interactions during games, practices, and on social media.

Communication:

Direct any feedback, queries, or requests to the HHBL office by emailing basketball@hoopheroes.co.uk. Our Coaches' primary focus is coaching; administrative concerns should be directed to the office team.

Health and Safety

Uniform and Equipment: Players must wear the correct HHBL-issued uniform and bring necessary equipment, including a water bottle, to all sessions.

Personal Hygiene:

High standards of personal hygiene are expected. Nails must be kept short to avoid injuries, and jewelry is to be removed during sessions.

Attendance and Punctuality:

Consistent attendance is encouraged. If a player is repeatedly late, this may lead to further action, including possible removal from the program for repeated offenses.